WHY SHOULD I PROVIDE MY REAL EMAIL AND PHONE NUMBER WHEN I ORDER? I DON’T WANT SPAM.
Your information stays privately with us and we wouldn’t ever want to spam you. It’s important to have a way for our customer service team to contact you about your order so nothing surprising happens! Inaccurate credit card information is a finger’s slip away and occasionally your selection is so stellar that it’s on backorder. We also want to make sure you get our email confirmation as a record of the order. Working with customers makes us happy; we just need a way to keep the lines of communication open.
WHY DIDN’T I RECEIVE AN E-MAIL CONFIRMATION WHEN I MADE MY ORDER?
Good for you for keeping your inbox safe with a tough spam filter. Though our confirmations are not spam, check there first. If the email isn’t there, please eMail firstname.lastname@example.org. Don't forgot to add us in your safe Email List.
HOW WILL I KNOW IF MY ORDER HAS BEEN SHIPPED?
As soon as your order leaves our warehouse, our system automatically sends you a shipping confirmation email with your UPS tracking number. Click on the tracking number and you can access to-the-minute location information.
UPS Tracking Terms:
- Manifest pick-up: This means your order is ready to be shipped and waiting for UPS to pick it up from our warehouse.
- Pick-up scan: This means it has left our facility and is on its way to you now.
- In transit: Your order is on the move.
- Out for delivery: Your item is really close, as in ‘on its way to your home this very moment.’
- Exception: This unlikely scenario means that UPS has run into very bad weather and is rerouting your order.
I RECEIVED AN EMAIL STATING THAT MY ITEM IS ON BACKORDER, WHAT DOES THIS MEAN?
We get so many items a day (and sometimes run low on popular items) that it's very difficult to keep up-to-the-minute information on our site. If your items are on backorder it can take 2-4 weeks to receive your item. Of course, this amount of time will vary. You have several options:
- You can keep your item on backorder and wait till your item is available again.
- You can choose another item instead of the one you purchased. If there is a price difference, you will either be credited or charged.
- You can simply cancel that particular item if you don’t want to wait for it or change the order.
WHEN WILL MY BACKORDER ITEM GET SHIPPED?
As soon as we get the item back in our warehouse, you will get an email letting you know your item was shipped. All backorder items are shipped UPS ground shipping, free of charge.
I PUT THE WRONG SHIPPING ADDRESS, OR MADE A MISTAKE ON MY ORDER, CAN YOU CHANGE IT?
If you receive an order confirmation email and notice a mistake with the order, please eMail email@example.com. Leave us a clear and detailed message with your name, phone number, and your order number (if available).
CAN I RETURN OR EXCHANGE FINAL SALE MERCHANDISE?
Final sale merchandise can’t be returned or exchanged, so purchase with care. That said, you are getting a terrific bargain—and it can always become a gift for someone else, right?